VClip.co Refund Policy — Philippines

1. Scope and controlling transaction terms

This Policy applies to purchases made directly from VClip.co in the Philippines. The checkout page, order confirmation, and receipt state the applicable amount, currency, taxes, payment method, plan, usage allocation, and billing interval; none is fixed in this Policy. A marketplace, app store, wallet, or reseller may administer its own refund channel, without limiting mandatory rights.

2. Requests we review

We review requests involving a duplicate charge; a charge not authorized by the account holder; a completed payment for which the paid Service was not delivered; a material and persistent technical defect attributable to VClip.co; a charge after an effective cancellation; a materially incorrect checkout disclosure; or another right required by applicable law. A refund is not automatically due for change of mind, unused time, dissatisfaction with a reasonable generated portrait, or AI credits already consumed, unless law or the transaction terms provide otherwise.

3. Digital portrait generation and AI credits

A portrait-generation request may use computing resources immediately and produce a digital result that cannot be reversed. In a voluntary refund review, we may consider AI credits used, portraits generated, delivered or saved, completed jobs, and abuse. This does not waive any mandatory remedy for a defective, misdescribed, or unlawfully supplied service.

4. How to request a refund

Use the VClip.co refund page (H5 service page) or email cs@vclip.co (Email). Provide the account identifier, order or transaction reference, payment date, reason, supporting evidence, and a safe contact method. Do not send full card details, an account password, or a one-time code. We may request proportionate identity or payment verification.

5. Review and outcome

We acknowledge, investigate, and decide requests within the time required by applicable law and the payment channel. We may approve a full or partial refund, restore service or AI credits, correct a billing error, request more information, or explain a denial. Approved funds normally return through the original payment method; bank or payment-network posting time is outside our direct control.

6. Cancellation, disputes, and abuse

A refund request does not by itself stop future renewal. Cancel through the VClip.co cancellation page (H5 service page). Contact us before starting a chargeback when safe to do so, but this request does not restrict a lawful bank or regulator remedy. Fraudulent documents, repeated abuse, or attempts to retain refunded benefits may lead to denial or account action, subject to law.

7. Mandatory rights and contact

Nothing in this Policy removes a cooling-off, conformity, cancellation, refund, or complaint right that cannot lawfully be waived in the Philippines. Questions may be sent to cs@vclip.co (Email). Product details are available on the VClip.co website (First-party page; locale-specific URL).

8. Legal references